IT Act

This document is an electronic record in accordance with Indian Information Technology Act 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statues as amended time to time by the Information Technology Act 2000. This electronic record does not require any physical or digital signatures.


The domain name www.lohaton.in (hereinafter referred to as “website”) in owned by Valley Pharma bearing registration no (______) a sole proprietorship with its registered office at F-20, additional ambernath MIDC, Ambernath,Thane- 421506. Valley Pharam is a leading firm which is into the business of Ayurvedic medicines. www.lohaton.in asserts its intentions to delight its customers by enhancing their online shopping experience. Hence, Valley pharma look forward to extending our extensive support at all the times to guarantee quality of products purchased on the website.

Users of the Website and Transaction and Tools are governed by the following terms and conditions (Terms of Use) as applicable to the Valley Pharma Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you are subject to the terms of
use of the website for all transactions with us. By mere use of the website even without subscription you shall be contracting with Valley Pharma and its terms and conditions binding obligations and restricted use.


ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.


RETURN:


The website provides return services followed with terms and conditions. Return request can be made by calling customer care service with number +91 8624050200 or emailing us on valleypharmacustomer@gmail.com within 2 days of delivery. Return request will be reviewed by www.lohaton.in team.


NOTE: Products should be returned in the original condition
Returns will be accepted under the following conditions:
• Defective / Damaged/ Quality Issue product
• Wrong product delivered
Returns will NOT be accepted under the following conditions:
• Returned without original packaging
• Damaged products reported after 2 days.
REFUND: (if applicable)
No refund, exchange offer or correspondence will be entered into for:
• Change of mind
• Products that have been opened or tampered with or are not in their original condition.
• Incorrect orders made by the recipient.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed with five (5) days. It takes between 1-5 working days from the time a request is raised; to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Due to wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking”. Products should only be shipped to us if the customer has instructed to do so, by one of our customer service representatives. Customer will be responsible for paying for your own shipping costs for returning your item(s). Shipping cost is non-refundable. If the customer is shipping an item, we suggest, you should consider using a track able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. After the product is received, it is verified against your claim and refund in initiated.


PLEASE BE ASSURED THAT WE WORK HARD TO ENSURE THE CUSTOMERS INTERESTS ARE PROTECTED.


CANCELLATION:
Cancellation by www.lohaon.in
While we try to ship out every order that has been successfully placed with www.lohaton.in, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):
• Products no longer available or temporarily out of stock
• Limitations on quantities available for purchase
• Inaccuracies or errors in product or pricing or promotional information
• Inaccurate or insufficient address
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled after your payment has been done, the charge amount will be refunded to you as soon as possible.

Cancellation by the customer


In case we receive a cancellation notice from you within 2hrs of placing the order and the order has not been processed by us, we will cancel the order and refund the amount to you immediately. We will not be able to cancel those orders that have already been processed and shipped.


LICENCE AND TERM OF USE OF OUR SERVICES:
www.lohaton.in does not include any resale of its items any collection and use of any service provider offerings, product listings, descriptions, or prices; any derivative use of this site or its contents; any copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Valley Pharma. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, footage or video’s) of www.lohaton.in or of Valley Pharma and its affiliates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing the site’s or Valley Pharma name without the express written consent of Valley Pharma. Any authorized use terminates the permission or license granted by Valley Pharma and subject to legal consequences and damages.


COPYRIGHT AND TRADEMARK:
Valley pharma , products and offerings expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Valley pharma or any third party’s intellectual property rights. All rights including
copyrights in this website are owned by Valley Pharma. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Valley Pharma , its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No
trademark or service mark license is granted in connection with the materials contained on this Site.


Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Valley pharma endorsement, sponsorship or recommendation of the third party, information,
product or service. With The Terms of Use, any applicable license agreement with www.lohaton.in valley pharma, and the law, you may access and use the Site www.lohaton.in remains the sole owner of all right, title, and
interest in the Site and reserves all rights not expressly granted under these Terms of Use. Valley pharma products are protected by copyright, trademark, patent, trade secret and other intellectual property laws and treaties.
For the purposes of these Terms of Use, the term, "Trademark(s)" means all common law or registered
trademarks, logos, service marks, trade names, Internet domain names, or other indications of origin
now or in the future used by www.lohaton.in . You agree that you will not use www.lohaton.in or Valley
pharma Trademarks in any manner that might tarnish, disparage, or reflect adversely on such Trademarks.


Please Note If you believe that any Image or other material made available by www.lohaton.in infringes upon any copyright that you own or control; you may notify www.lohaton.in immediately.


PRICING & BILLING:


All the items available on the site will be sold at defined price with applicable taxes of the state unless otherwise specified. Although prices of most of the items on the site do not fluctuate on daily basis but some items on account of demand and supply do change based on prevalent market price.


The Billing will be on the name of the person whose name will be entered at the time of billing and the data of same shall be used by the firm at the time of repeat purchase for convenience of the consumers.


CHANGES OF TERMS AND CONDITIONS OF SERVICES:


Valley pharma reserves the right to modify the Terms & Conditions of Use of the Website at any time without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the site.


However, if you continue to use the site you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.


GOVERNING LAW AND JURISDICTION:


This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Thane District shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be
appointed by VALLEY PHARMA his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Thane City. The Thane District Court alone shall have the jurisdiction to try disputes outside of arbitration preference and with respect to the FSSAI regulations jurisdictional regulator shall be the authority for complaints about food quality and poisoning.


MISCELLANEOUS


Customer Support.


To find more information about our service and its features or if you need assistance with your account, please visit the Help Center on our website.
Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect. Changes to Terms of Use and Assignment We may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.


Electronic Communications


We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, etc. ) in electronic form only, for example via emails to your email address provided during transactions.


GRIEVANCE OFFICER


In compliance with Information Technology Act 2000 and rules made there under, please Contact on Following Email:
valleypharmacustomer@gmail.com


Food Quality related issues raise your compliant at
valleypharmacustomer@gmail.com
Or Mail Us To Valley pharma
F-20, additional ambernath MIDC, Ambernath, Thane-421506
valleypharmacustomer@gmail.com

QUESTIONS
Please contact us regarding any questions regarding this statement at